GEMERA / HELP CENTRE
Clear instructions.
Step by step.
From your first connection to choosing a route.
Guides you can come back to.
Start with your first connection
Account → app → subscription → connection.
First connection
Create your access, choose an app and add your subscription. You only need to do this once on each device.
Read the guide →Apps and devices
One subscription works across different systems, but available modes and import methods depend on the app.
Read the guide →Direct connections and ACN
The same country may appear several times in your list. These are different routes to an overseas exit, not separate purchases.
Read the guide →How Auto works
Auto reduces manual testing of locations, but its behaviour depends on the client and the selected group.
Read the guide →Gaming connections
Germany and the Netherlands have dedicated Hysteria 2 options. They do not improve every network — compare them with a standard connection first.
Read the guide →Backup options and Allowlist routes
Additional paths for when a regular connection fails. Choose them to suit your situation.
Read the guide →Data, multipliers and resets
Subscription duration and data allowance are separate things. Check both in your account.
Read the guide →Access for your family
A family member receives their own access. The owner manages it from their account.
Read the guide →Devices, keys and sign-ins
Signing into your account and connecting a device are different kinds of access.
Read the guide →If your connection does not work
A few checks in order are more useful than changing settings at random.
Read the guide →Still have questions?
Tell us your device, app, network and error message so we can help you faster.